'Absolute bargain for $49': Call center rep helps woman get revenge on husband who ghosted her

Author image for Remy Millisky
Remy Millisky • Writer and Editor
May 18, 2023 11:00 AM EDT

This woman got an amazing opportunity, thanks to a helpful call center rep. That's certainly not a phrase you hear every day.

Having to call any large business means you're going to be put on hold while the folks in a call center handle your issue. It's an odd experience — you get put on hold, sometimes you can't tell if you're talking to a robot or a human, and you often have to listen to the worst music ever made, punctuated by someone telling you how "important your call is to us." Ugh. 

It can't be easy to be a call center rep, either, though, and I have a lot of sympathy for them. They have to talk to people when they're angry about being overcharged about a bill, or are upset about something like a random TV charge. That's why this woman called up the OP in this story, u/boyinblack13x. At least she wasn't an angry customer, but she was having a rough time in life, and the OP had the opportunity to step in and help. It's a wholesome read, and you can check out the whole story below. 

Next, check out another malicious compliance story. 

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  • 01
    Gesture - 'Ex-husband ghosts ex-wife, racks up a huge bill. He clearly didn't think things through.' 1
    via Glenn Carstens-Peters on Unsplash
  • 02
    Font - r/r/MaliciousCompliance Posted by u/boyinblack13x +7 6 2 2 4 S 61 5 4 5 3 70 2 2 51 Ex-husband ghosts ex- wife, racks up a huge bill. He clearly didn't think things through. M OC (My compliance was malicious for the ex husband) I'm working in the billing queue in a call centre for one of big three telcos, and a client calls in regarding a billing concern.
    via u/boyinblack
  • 03
    Font - This lady calls in, is puzzled by why she got charged a one time fee $49 for a wireless access point(it's gen 1 equipment for wireless set top box's for Optik TV).
    via u/boyinblack
  • 04
    Font - She's even more puzzled, why would she have that charge when she doesn't have TV services from us. And I inform she does, it stared more or less a month ago. She's disputing that because Optik TV isn't available in her area. Now I'm confused. She lives in a small town and there's no Optik TV there. I do a little digging and find out that someone (no ex hushand) was still her on account and got 3 year contract to get a free TV for Optik TV and Internet.
    via u/boyinblack
  • 05
    Font - She begins to cry on the phone and tells me her now ex-husband had an affair with a younger woman, divorced her, milked her for as much as he could and apparently still is milking her for more. He totally ghosted her. Moved to Alberta, changed his email, phone number, blocked her on all social media, etc.
    via u/boyinblack
  • 06
    Font - In my mind I'm like, what a d head. And I'm like, well I'm sorry if you cancel the services you're on hook to pay for cancellation fees and so on. I can tell her though, I can remove his access to your account and you can also add on a password, downgrade the internet and tv to the bare essentials and I can attempt to to redirect the TV gift from his address to hers but there's no guarantee as it's been processed already.
    via u/boyinblack
  • 07
    Font - I can hear the light going off in her head. "Wait, what? You have where he's living at now?" "Why, yes. He's got TV and Internet services so there's a service address."
    via u/boyinblack
  • 08
    Organism - She goes really quiet, says her lawyer & herself have been trying to track him down but his family and friends are being tight lipped about it.
    via u/boyinblack
  • 09
    Font - She asks if I'm allowed to give that info to her. I smile and reply, this is your account. You have unrestricted access for service address, phone numbers, emails that your now ex-husband provided to us to get hooked up. She asks, that I can give her his new address, his new cell number(and the 2nd number left on the account, presumably the new woman) and contact info over the phone right now. I asked if she had a pen and paper handy. She was so ecstatic. And after giving her all the deta
    via u/boyinblack
  • 10
    Font - CiCiScan And all for the low low price of $49. That's spectacular. I'm delighted for her.
    via u/CiCiScan
  • 11
    Font - SpongeJake Such a great point. I'm sure hiring a private detective to hunt down his address would have cost much more. She got a bargain. 4.3k Reply boyinblack13x OP. Saved on time too. Call was like 5 - 10 mins max.
    via u/SpongeJake
  • 12
    Font - Dajukz "Netflix aint got s on me" -telecom worker
    via u/Dajukz
  • 13
    Font - Itajel he calls in to ask wtf and discovers hes been removed, and there's an account PIN and he's been discovered by his ex wife and lawyer. There's no way to find out as he's not on the account any longer. "we can't give you any information about this account as you are not an authorized person, sir." surprised pikachu face 5.2k Reply Share boyinblack13x OP.
    via u/Itajel
  • 14

    This person included a helpful life tip

    Font - harbinger06 +1. Unfortunately this is about how it went when we got my mom added to the cable/internet account after my dad's dementia progressed to where he can't handle the bills anymore. Thankfully between my mom being in the store and a rep being on the phone with my dad and me being by his side to answer questions/find information we did get it taken care of. LPT: married couples should always have both people on the account!
    via u/harbinger06
  • 15
    Font - Profile Electronic +4. Bless you. This was a good thing you did. 1.4k Reply Share boyinblack13x OP. :) "To h with company policy" ... if I broke any policies lol.
    via u/ProfileElectronic
  • 16
    Font - mslm90 But as you said - it's her account, in her name and she's paying the bill... she gets unlimited access to the information. No policies broken :)
    via u/mslm90
  • 17
    Product - Ok_Anxiety4671 Boy I would really like to know how that played out. 952 Reply Share boyinblack13x OP. Me too. Never heard anything back. No coaching, or write up, or email from HR. Lol.
    via u/Ok_Anxiety4671
  • 18
    Font - TraipseVentWatch It's one of those rare customer situations where you just want to say, "Ummm excuse me ma'am, but can I give you my personal phone number so you can keep me updated on this situation?" 774 Reply boyinblack13x OP Lol. Could of been awkward, but I should of lol
    via u/TraipseVentWatch
  • 19
    Font - Acid2331 Absolute bargain for 49 dollars and a nice bit of karma too. I hope the ex wife's lawyers go to town on the ex husband.
    via u/Acid2331
  • 20
    Font - Hotlikessauce69 This was a joy to read. Thank you for your good work in making sure sty people get what's coming to them. I would have loved to be a fly in the wall too, and eating popcorn.
    via u/Hotlikessauce69
  • 21
    Font - boyinblack13x OP. Oh, ikr? I wish I could of seen the light go off on the wife's head when I said I could try to redirect the TV to her address instead of his. And I had everything she needed, address and phone number Lolol. Seeing a Sheriff going there and serving him papers lol
    via u/boyinblack13x
  • 22
    Font - rivalarrival +2. If you have to do it again, advise them not to make any changes that they might notice until the papers have been served. Knowing that he's been found, he can now skip town. Probably won't, but could.
    via u/rivalarrival
  • 23
    Font - boyinblack13x OP Lol. That's above my pay grade as a CSR billing agent :p
    via u/boyinblack13x

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malicious compliance call center ghosted ex wife ex husband
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